Boston disabled/Special Need Service
Accessible Buses
The T's bus fleet is wheelchair accessible.
Older buses in the fleet are equipped with rear door lifts
and newer, low-floor buses are equipped with a front door
ramp.
Massachusetts Bay Transit Authority: http://www.mbta.com
Telephone Customer Support
617-222-3200
TTY 617-222-5146
Monday - Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m.
- 6p.m.
Elevator/Escalator/Wheelchair Lift Updates
Elevators, escalators and wheelchair lift
status information are available in Service Updates section
of the site or call the Elevator/Escalator/Wheelchair Lift
Update Line at 617-222-2828 or 1-800-392-6100 press 6 or
TTY 617-222-5146.
Accessible Shuttle and Van Services
Massport's free shuttle buses are wheelchair-lift equipped
and circle airport facilities about every 20 minutes. In
addition, Massport's on-call lift-equipped van serves all
of Logan Airport's terminals, parking facilities, Water
Shuttle dock, Economy Parking, and the MBTA Wood Island
subway station. To request service, call from any Public
Information Booth at the arrivals level/baggage claim areas
of all terminals or dial 617-561-1770.
Travelers with Para transit or Ride passes
can call in advance to schedule pick up or drop off using
the MBTA's Para transit service called "The Ride."
For more information, please call "The Ride" at
(617) 222-5123.
Airline Terminal Facilities and Services
When the word "accessible" is used,
it means that the item conforms to State and Federal codes.
Additional information about the terminals beyond what is
given here can be found in the Inside the Airport section.
Terminal A
Please contact our Diversity Department for
detailed information 617 568-3190 for more information.
Terminal B
* The U-shaped terminal has two sides for
airline occupancy. Both sides have a departure level and
an arrival level. All levels have accessible curbside ramps
to the terminal.
* Distances
Departure level: The distance from curbside drop off to
the terminal ticket counters is 88 feet. Passengers can
be met outside the security check point. Only ticketed passengers
with boarding passes are allowed beyond the security check
points.
* Elevators
Elevators are available in all terminals and all parking
garages. All elevators are equipped with emergency call
buttons and Braille floor and jamb markings.
* Restrooms
Accessible restrooms are located on both the departure and
arrival levels and beyond the security check points in all
terminals. They are identified with the International Symbol
of Access.
* Telephones
Logan's public pay phones, which are hearing aid compatible
and equipped with volume control, are located on both levels
of all terminals on both sides of the security check points.
AT&T 200 phones with a TTY option and a keyboard as
well as public pay TTY telephones are available on both
levels of all terminals. Wheelchair accessible telephones
are available at most phone banks throughout the terminals.
* Customer Services
The Massport Public Information Booths are located on the
arrival levels at the baggage claim areas. Daily hours of
operation are from 7:00 a.m. to 12 midnight. Public Service
Representatives will assist customers with questions and
concerns regarding ground transportation, airline services,
concession inquiries, special needs and TTY services. Foreign
Language assistance is available.
* Parking
The Central Parking Garage has designated Accessible parking
spaces and accessible elevators to all terminals. Additional
information about parking can be found in the Parking section.
* For accessible van service, please call
the Massport Van Service at (617) 561-1769.
Terminal C
* The terminal has a departure and arrival
level. Both levels have accessible ramps from the curbside
to the terminal. Passengers can be met outside the security
check point. Only ticketed passengers with boarding passes
are allowed beyond the security check points.
AirTran Airways services are available from
the lower level of Terminal C. Distance from the curbside
drop off to AirTran Airways arrivals and departures is 75
feet.
* Distances
Departure level: the distance from the curbside drop off
to the ticket counter is 150 feet. The distance from the
drop off for buses is 220 feet.
* Elevators
Elevators are available in all terminals and all parking
garages. All elevators are equipped with emergency call
buttons and Braille floor and jamb markings.
* Restrooms
Accessible restrooms are located on both the departure and
arrival levels and beyond the security check points in all
terminals. They are identified with the International Symbol
of Access.
* Telephones
Logan's public pay phones, which are hearing aid compatible
and equipped with volume control, are located on both levels
of all terminals on both sides of the security check points.
AT&T 200 phones with a TTY option and a keyboard as
well as public pay TTY telephones are available on both
levels of all terminals. Wheelchair accessible telephones
are available at most phone banks throughout the terminals.
* Customer Services
The Massport Public Information Booth is located on the
arrival level. Daily hours of operation are from 7 a.m.
until 12 midnight. Public Service Representatives will assist
customers with questions and concerns regarding ground transportation,
airline services, concession inquiries, special needs and
TTY service. Foreign Language assistance is available.
* Parking
The Central Parking Garage has designated Accessible parking
spaces and accessible elevators to all terminals. Additional
information about parking can be found in the Parking section.
* For accessible van service, please call
the Massport Van Service at (617) 561-1769.
Terminal E
* Terminal E has a departure and arrivals
level. Airline lounges are all through security check points.
* Passengers can only be met outside the
security check points. Only ticketed passengers with boarding
passes are allowed beyond the security check points. International
arrival passengers can be met in front of the US Custom's
Exit Doors on the 1st level.
* Distance
The distances from the curbside to the ticket counter is
110 feet. Accessible ramp access in to the terminal.
* Elevators
Elevators are available in all terminals and all parking
garages. All elevators are equipped with emergency call
buttons and Braille floor and jamb markings.
* Restrooms
Accessible restrooms are located on both the departure and
arrival levels and beyond the security check points in all
terminals. They are identified with the International Symbol
of Access.
* Telephones
Logan's public pay phones, which are hearing aid compatible
and equipped with volume control, are located on both levels
of all terminals on both sides of the security check points.
AT&T 200 phones with a TTY option and a keyboard as
well as public pay TTY telephones are available on both
levels of all terminals. Wheelchair accessible telephones
are available at most phone banks throughout the terminals.
* Customer Services
The Massport Public Information Booth daily hours of operation
are from 7:00 a.m. - 11 p.m.
Public Service Representatives will assist customers with
questions and concerns regarding ground transportation,
airline services, concession inquiries, special needs and
TTY service. Foreign Language assistance is available.
* Parking
The Central Parking Garage has designated Accessible parking
spaces and accessible elevators to all terminals. Additional
information about parking can be found in the Parking section.
* For accessible van service, please call
the Massport Van Service at (617) 561-1769.
